Invest with AI - Get help anytime

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Search for account issues, trading, deposits, verification...

QUICK FIXES

Can't login? → Reset password | 2FA recovery

Deposit missing? → Check processing times | Contact support

Trade failed? → Check market hours | Verify balance

KYC rejected? → Resubmit documents | Contact support

GETTING STARTED

Download & Setup - Create your account

Identity Verification - Complete KYC (required)

Security Setup - Enable 2FA

First Deposit - Fund your account

Start Investing - Buy stocks from $5

ACCOUNT & WALLET

Account Issues - Login, verification, profile updates

USDC Wallet - Store and manage digital assets

Deposits - Bank transfers, crypto, currency conversion

Withdrawals - Cash out or transfer assets

TRADING

How It Works - Tokenized stocks and ETFs from $5

AI Recommendations - Smart investment suggestions

Portfolio Tracking - Monitor your investments

Order Issues - Failed trades and troubleshooting

VERIFICATION

Identity Check - Upload documents and selfie

Biometric Scan - Facial recognition process

Enhanced KYC - Additional verification when needed

SECURITY

Two-Factor Auth - Setup and recovery

Account Safety - Passwords and device security

Blockchain Basics - Permanent transaction records

Fraud Protection - Recognize and report scams

TECHNICAL SUPPORT

App Problems - Crashes, login, sync issues

Browser Issues - Compatibility and performance

Device Requirements - iOS, Android, web browsers

CONTACT SUPPORT

Before contacting us:

✓ Search help topics above

✓ Check our status page

✓ Try logging out/in

✓ Have your email ready

Get Help:

📧 support@zeneca.app

💬 In-app chat (24/7)

🎫 Submit support ticket

Response times: 2-24 hours depending on urgency

Emergency Support: For security issues, email immediately

STAY UPDATED

App Updates - Enable auto-updates for latest features

Email Notifications - Important account and service updates

Push Notifications - Real-time trading and security alerts

Social Media - Follow @ZenecaApp for news

FEEDBACK & SUGGESTIONS

Help us improve!

Rate this article - Was this helpful?

Suggest topics - What guides would you like to see?

Report issues - Found a problem with our help center?

General feedback - feedback@zeneca.app

Last updated: June 2025 | Available in: English, Español

Emergency Support: For urgent security issues, contact support@zeneca.app immediately